Terms of service

Terms of Service

Send The Mess

Effective Date: July 6, 2026

Last Updated: July 6, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) are a binding agreement between you (“Client,” “you,” or “your”) and Send The Mess, a Washington sole proprietorship owned and operated by Brittany Chipman (“Send The Mess,” “Company,” “we,” “us,” or “our”). By submitting an intake form, purchasing a service, or otherwise engaging Send The Mess, you agree to these Terms in full. If you do not agree, do not use our website or services.

These Terms govern your use of sendthemess.com (the “Site”) and any service package described on the Site. Where you have signed a separate Client Service Agreement or Statement of Work for a specific engagement, that agreement’s terms control in the event of a conflict with this document, and this document otherwise applies to fill any gaps.

2. Description of Services

Send The Mess provides Shopify product catalog organization, cleanup, and launch-readiness services for founders whose catalogs are incomplete, disorganized, or have never gone live. Services are offered in defined packages (currently including the Mini Mess Audit, Starter Build, and Full Catalog Build, each with optional add-ons), the specific scope, deliverables, and price of which are described at the time of purchase or in a signed Statement of Work.

We reserve the right to modify, rename, discontinue, or introduce service packages at any time. Changes to packages do not affect an engagement already in progress under a signed agreement or paid invoice.

3. Eligibility & Authority to Contract

You must be at least 18 years old and have the legal authority to bind the business on whose behalf you are contracting. By submitting our intake form or engaging our services, you represent and warrant that:

You are the owner of the Shopify store at issue, or you are an employee, partner, or agent with express authority from the store owner to grant Send The Mess access to it;
All information you provide during intake, onboarding, and the engagement is accurate, current, and complete; and
You have the right to share with us any product content, images, copy, brand assets, or data you provide for use in the engagement, and that doing so does not infringe any third party’s rights.

Send The Mess relies on these representations. We are not responsible for verifying store ownership or authority beyond what is reasonably apparent, and we reserve the right to pause or terminate an engagement if we have good-faith reason to doubt a Client’s authority to grant store access.

4. The Intake & Engagement Process

All engagements begin with our intake form. Submitting the intake form is not, by itself, an agreement to purchase; it allows us to evaluate fit and scope your engagement. An engagement becomes binding only once you have (a) selected or been quoted a specific package, (b) received and agreed to any applicable Statement of Work or Client Service Agreement, and (c) submitted payment as described in Section 7.

Send The Mess reserves the right to decline any engagement, including after intake, at our sole discretion — for example, where a store falls outside our supported platform (Shopify), where the scope described is materially different from what our packages are designed to address, or where we are at capacity.

5. Store Access

Certain services require temporary access to your Shopify admin. Where this is the case:

We will request access via Shopify’s collaborator or staff account permissions system, scoped to what is reasonably necessary to perform the engaged services — not full owner or billing-level access, unless the scope of work specifically requires it and you separately agree to grant it;
You are responsible for granting access in a timely manner; delays in granting access may delay delivery timelines without extending any deadline commitments we have made;
We will not make changes to your store outside the agreed scope of work without your prior approval;
Upon completion of the engagement (or earlier termination), we will request that you revoke our access, and we will not retain copies of your store’s backend data beyond what is necessary to deliver agreed deliverables or comply with law.

Detailed obligations regarding store access, data handling, and security are set out in our Client Service Agreement, which is incorporated into these Terms for any Client who has signed one.

6. Client Responsibilities

To deliver services on schedule and to a high standard, we rely on you to:

Provide accurate, complete, and timely product information, images, copy, and any other materials reasonably requested;
Respond to requests for feedback, approval, or clarification within the timeframes communicated to you, understanding that delays on your end may delay delivery;
Maintain your own backups of your store and its content — Send The Mess is not a substitute for your own data backup practices; and
Use good faith in all communications and refrain from abusive, harassing, or threatening conduct toward Send The Mess or its personnel, which is grounds for immediate termination without refund.

7. Fees, Payment & Refunds

Pricing for each package is listed at the time of quote or purchase, or in a signed Statement of Work. Unless otherwise agreed in writing:

A deposit is required before work begins and is non-refundable once work has commenced, reflecting time and resources committed to your engagement;
Remaining balances are due according to the milestone schedule communicated to you, and Send The Mess may pause work on any engagement with an outstanding invoice past due;
Refunds, where available, are prorated to reflect work not yet performed as of the date of cancellation, and are addressed in full in our Client Service Agreement for engagements governed by one;
All fees are quoted in U.S. dollars and are exclusive of any applicable taxes, which are your responsibility unless otherwise stated.

8. Intellectual Property

You retain all ownership rights in your pre-existing brand assets, product content, trademarks, and Shopify store, and in the final deliverables created for you as part of a paid engagement, upon full payment for that engagement.

Send The Mess retains ownership of its own pre-existing tools, methodologies, templates, frameworks (including materials such as “The Mess Map”), internal processes, and any general know-how developed in providing services, even where used in your engagement. Nothing in these Terms transfers ownership of Send The Mess’s proprietary tools or methods to you; you receive a non-exclusive license to use the specific deliverables provided to you for your own business.

Send The Mess may request permission to reference your engagement (e.g., as a case study, testimonial, or portfolio piece) but will not do so without your separate consent, and any such use will not disclose confidential information without your approval.

9. Confidentiality

Both parties agree to keep confidential any non-public business, financial, technical, or customer information disclosed by the other party in connection with an engagement, and to use such information only as necessary to perform or receive the services. This obligation survives termination of any engagement. It does not apply to information that is or becomes public through no fault of the receiving party, was already known to the receiving party without confidentiality obligation, or must be disclosed by law.

10. No Guarantee of Results

Send The Mess provides catalog organization, cleanup, and launch-readiness services. We do not guarantee any specific business outcome, including but not limited to sales volume, conversion rates, search ranking, or customer acquisition. Results depend on many factors outside our control, including your market, pricing, marketing, and platform or third-party app behavior.

11. Third-Party Platforms & Services

Our services are built around and dependent on Shopify and may involve other third-party tools, apps, or platforms (for example, form providers, hosting providers, or design tools). We are not responsible for outages, policy changes, pricing changes, data handling practices, or errors caused by these third-party platforms, nor for pre-existing issues in your store that predate our engagement.

12. Limitation of Liability

To the maximum extent permitted by law, Send The Mess’s total liability arising out of or relating to these Terms or any engagement — whether in contract, tort, or otherwise — will not exceed the total fees you paid to Send The Mess for the specific engagement giving rise to the claim. In no event will Send The Mess be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, even if advised of the possibility of such damages.

Nothing in these Terms limits liability where such limitation is not permitted by law, including liability for gross negligence, willful misconduct, or fraud.

13. Indemnification

You agree to indemnify and hold harmless Send The Mess from any third-party claims, damages, or expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, your lack of authority to grant store access, or content or materials you provide that infringe a third party’s rights. Send The Mess agrees to indemnify you against third-party claims arising from our gross negligence or willful misconduct in performing services, subject to the limitation of liability above.

14. Term & Termination

These Terms apply for as long as you use the Site or are engaged with Send The Mess. Either party may terminate a specific engagement as described in the applicable Statement of Work or Client Service Agreement, or, absent one, upon written notice, subject to payment for work performed through the termination date. Sections that by their nature should survive termination — including Confidentiality, Intellectual Property, Limitation of Liability, and Indemnification — survive.

15. Dispute Resolution & Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws principles. Before filing any formal claim, both parties agree to attempt in good faith to resolve any dispute through direct negotiation for at least 30 days. Any dispute not resolved this way will be brought exclusively in the state or federal courts located in King, Washington, and each party consents to the jurisdiction of those courts.

16. Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, acts of government, internet or utility outages, or third-party platform outages (including Shopify).

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by an updated “Last Updated” date on this page, and, where reasonably practicable, communicated to active Clients. Continued use of the Site or services after changes take effect constitutes acceptance of the updated Terms.

18. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce a provision is not a waiver of it. You may not assign your rights or obligations under these Terms without our written consent; we may assign these Terms in connection with a sale or transfer of our business. These Terms, together with any signed Statement of Work or Client Service Agreement, constitute the entire agreement between the parties regarding their subject matter.