Terms of service

Simple rules. No weird surprises.

We keep things fair, clear, and human.

TERMS OF SERVICE

Effective Date: June 2, 2026

Welcome to Send the Mess.

These Terms of Service explain how working together works, what you can expect from us, and what we’ll need from you.

By using this website or purchasing services, you agree to these terms.

  1. SERVICES

Send the Mess provides ecommerce catalog support services including but not limited to:

• Product listing preparation
• Catalog organization
• File cleanup
• Product data structuring
• SEO optimization
• Catalog planning
• Upload preparation
• Workflow support

Specific deliverables depend on the package selected.

  1. CLIENT RESPONSIBILITIES

You agree to:

• Provide materials you have rights to use
• Submit accurate project information
• Respond within reasonable timeframes
• Review work and provide feedback when requested

Delays in communication may affect delivery timelines.

  1. PROJECT TIMELINES

Estimated delivery windows are estimates only.

Actual timing depends on:

• Project size
• File quality
• Asset completeness
• Scope changes
• Response times

Priority services may be available separately.

  1. REVISIONS

Packages include the number of revisions described at purchase.

Additional revisions may require additional fees.

  1. PAYMENT

Payment is due according to selected package terms.

Work may not begin until required payment is received.

  1. REFUNDS

Mini Mess Audits become non-refundable once work begins.

Custom build work becomes partially or fully non-refundable after project kickoff depending on work completed.

See Refund Policy for details.

  1. INTELLECTUAL PROPERTY

You retain ownership of your submitted files, products, branding, and content.

Send the Mess retains ownership of internal workflows, systems, templates, and methods.

  1. RESULTS DISCLAIMER

While we aim to create launch-ready catalogs and improve workflow efficiency, we do not guarantee sales, rankings, platform approval, or business outcomes.

  1. LIMITATION OF LIABILITY

Send the Mess is not responsible for:

• Platform outages
• Third-party service issues
• Customer business decisions
• Lost revenue
• Delays outside reasonable control

  1. CONTACT

Questions?

support@sendthemess.com

Thanks for trusting us with your products and not making us open a folder named FINAL_final_REAL_THIS_ONE.psd.